Terms & Conditions

Welcome to Bloom Bird. These terms and conditions outline the rules and regulations for the use of our website.

1. Products

• Bloom Bird offers a range of creative and handmade gifts, including candles, eye pillows, bracelets, keychains, bath bombs, bookmarks, and other accessories.
• We make every effort to display as accurately as possible the colors and images of our products that appear on the website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

2. Pricing and Payment

•  Prices for our products are subject to change without notice.
•  We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price.
• We accept payments through various methods such as credit/debit cards, and PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

3. Intellectual Property

• All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Bloom Bird or its content suppliers and protected by international copyright laws.

4. Changes to Terms and Conditions

• Bloom Bird reserves the right, at our sole discretion, to update, change, or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these terms and conditions constitutes acceptance of those changes.

5. Contact Information

• If you have any questions about these Terms and Conditions, please contact us at jinan@brilliantartjo.com

Privacy Policy

Bloom Bird is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information.

• Collection of Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, and payment details when you place an order on our website.
• Use of Personal Information: We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer support. We may also use your email address to send you promotional offers and updates about our products and services, but you can opt out of these communications at any time.
• Safety of Customer Admin Login Information and Data: Your customer admin login information and data are safe with us. We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. We do not store your payment information on our servers; instead, we use secure third-party payment processors to handle transactions.
• SSL Certificate: Our website is secured with an SSL certificate, which encrypts data transmitted between your browser and our server. This ensures that your personal information, including payment details, is protected during online transactions.
• Changes to Privacy Policy: We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
• Contact Information: If you have any questions about our Privacy Policy, please contact us at jinan@brilliantartjo.com
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By using our website, you consent to the terms of this Privacy Policy.

Refund Policy

Bloom Bird offers refunds only in the case of items damaged during shipping and delivery.

• To be eligible for a refund, the damaged item must be reported within 2 days of the purchase date.
• Customers must send a photo of the damaged item via email to Jinan@brilliantartjo.com to initiate the refund process.
• Once the damage is confirmed, a refund for the damaged item will be processed.
• Refunds will be issued to the original payment method used for the purchase.
• Bloom Bird reserves the right to refuse a refund if the damage is deemed to be caused by mishandling or misuse of the product by the customer.
• Refunds are not offered for order cancellations or for any other reason not related to shipping and delivery damage

Cancellation Policy

Bloom Bird does not offer refunds for order cancellations.

• Once an order has been placed, it cannot be canceled, and payment is non-refundable.

We encourage customers to review their orders carefully before completing the purchase to ensure satisfaction with the products or services selected.

• We aim to ship orders within 2 – 3 business days after payment has been received. Please allow 2-3 days for us to prepare your order, as most of our products are hand-made.
• Shipping costs are calculated at checkout based on the weight and destination of the order.

Prices for merchandise are displayed in {JOD} and {SAR} are VAT exclusive.

Prices for services are provided upon request and may vary depending on the scope of the service required.

We reserve the right to refuse or cancel any order placed for a product or service listed at an incorrect price.